Over the course of a 90-minute whole class discussion, it can be easy to forget what was said ten minutes ago, let alone an hour ago. In this video, Julie Battilana describes how she listens carefully to student comments and then refers back to them to highlight complementaries, acknowledge a disagreement, or emphasize a particularly insightful point. By strategically referring back to these discussion touchstones, Battilana helps students develop a mental model of the class conversation and its contours.
Profiled: Julie Battilana, Joseph C. Wilson Professor of Business Administration (Harvard Business School), Alan L. Gleitsman Professor of Social Innovation (Harvard Kennedy School), teaches "Power and Influence" to 85 students at Harvard Business School.